Nexus

Every conversation deserves to feel human.

Answers about plans, privacy, and support — so you know exactly what you get on Free vs Nexus Cloud.

Help center

Frequently asked questions

Free

$0/month · instant sign-up · no card

  • 2 AI agents
  • 2 channels — Chat & Email
  • 5 integrations
  • ∞ community support

Nexus Cloud (hosted)

Starter & Growth · request pricing

  • 10–50 AI agents
  • 3–5 channels — adds Voice, WhatsApp & SMS
  • 20–62 native integrations
  • 14 day trial on paid tiers
Is Nexus open source?

No. Nexus is proprietary software operated as a hosted service (Nexus Cloud). Source code is not publicly licensed for redistribution. Enterprise customers may negotiate private deployment terms.

Can I use Nexus for free?

Yes. The Free plan is $0/month with no credit card:

  • 2 AI agents
  • 2 channels — Chat & Email
  • 5 integrations
  • 0 setup fee — workspace in minutes

Voice, WhatsApp, SMS, and social channels require a paid Nexus Cloud plan. Start free →

What happens when I hit a paid feature on the Free plan?

Locked channels (Voice, WhatsApp, SMS, Messenger, Instagram) return an upgrade prompt — your workspace stays intact. Connect up to 5 integrations on Free; paid tiers unlock 20 (Starter) or 62 (Growth). Send an enquiry to request pricing.

How does billing work?

We don’t publish dollar amounts on the website. Request a quote and we’ll share Starter vs Growth options for your team. The Free tier is available instantly via sign-up — no card required. Paid plans include a 14-day trial.

Can I self-host Nexus?

Self-hosting and private cloud are available on Enterprise — up to 999+ agents, all 8 channels, and 62 integrations with SSO and compliance paths. Contact us for licensing and deployment.

How do I contact support?

Email hello@nexus.com or use the enquiry form. All messages are delivered to our team inbox. Free includes community support; paid tiers add email or priority response.

Can I use hello@nexus.com?

Public contact is listed as hello@nexus.com. To receive mail at your own domain (e.g. @nexus.com), purchase the domain and set up email forwarding (e.g. Cloudflare Email Routing) to your inbox. Until then, use the contact link above.

Where is my data stored?

Nexus Cloud runs on your operator's infrastructure (e.g. PostgreSQL, Redis, encrypted integration vault). See our Privacy Policy for details.