Terms of Service
Last updated: July 13, 2026
These Terms govern your use of Nexus Cloud, the hosted AI customer experience platform operated by Nexus ("we", "us"). By creating an account or using the service, you agree to these Terms.
1. Service
Nexus Cloud provides a multi-tenant hosted platform for AI-assisted customer support, including chat, voice integrations, analytics, and related features. We may update features, limits, and pricing with reasonable notice.
2. Accounts
You are responsible for safeguarding credentials, activity under your tenant, and ensuring users comply with these Terms. You must provide accurate registration information.
3. Acceptable use
You may not use the service for unlawful activity, spam, harassment, malware distribution, or attempts to bypass security controls. You are responsible for content processed through your workspace and for obtaining required consents from your end users.
4. Data & privacy
Our handling of personal data is described in the Privacy Policy. You retain ownership of your customer data; we process it to provide and secure the service.
5. Billing & trials
Paid plans are billed monthly unless otherwise stated. Free trials convert to paid plans unless canceled before the trial ends. Fees are non-refundable except where required by law.
6. Availability
We target high availability but do not guarantee uninterrupted service. Enterprise SLAs may apply under separate agreement.
7. Software & licensing
Nexus is proprietary software. Use of Nexus Cloud is subject to these Terms and our Licensing page. Source code is not publicly licensed for redistribution unless you hold a separate written agreement with us.
8. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Our aggregate liability is limited to fees paid in the twelve months preceding the claim.
9. Termination
You may cancel at any time. We may suspend or terminate accounts that violate these Terms or pose security risk.
10. Contact
Questions: hello@nexus.com or send an enquiry.