/* CX platform panels — inbox, analytics, email, feedback */

.cx-panel {
  display: none;
  flex: 1;
  flex-direction: column;
  min-height: 0;
  padding: 1.25rem 1.5rem 1.5rem;
  overflow: hidden;
}

body[data-mode="inbox"] #cxInboxPanel,
body[data-mode="analytics"] #cxAnalyticsPanel,
body[data-mode="email"] #cxEmailPanel,
body[data-mode="tickets"] #cxTicketsPanel,
body[data-mode="workflows"] #cxWorkflowsPanel {
  display: flex;
}

body[data-mode="inbox"] #chatColumn,
body[data-mode="analytics"] #chatColumn,
body[data-mode="email"] #chatColumn,
body[data-mode="tickets"] #chatColumn,
body[data-mode="workflows"] #chatColumn,
body[data-mode="inbox"] .copilot-transcript-pane,
body[data-mode="analytics"] .copilot-transcript-pane,
body[data-mode="email"] .copilot-transcript-pane,
body[data-mode="tickets"] .copilot-transcript-pane,
body[data-mode="workflows"] .copilot-transcript-pane,
body[data-mode="inbox"] #chatInput,
body[data-mode="inbox"] #voiceInput,
body[data-mode="analytics"] #chatInput,
body[data-mode="analytics"] #voiceInput,
body[data-mode="email"] #chatInput,
body[data-mode="email"] #voiceInput,
body[data-mode="tickets"] #chatInput,
body[data-mode="tickets"] #voiceInput,
body[data-mode="workflows"] #chatInput,
body[data-mode="workflows"] #voiceInput {
  display: none !important;
}

.cx-panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  margin-bottom: 1rem;
  flex-shrink: 0;
}

.cx-panel-header h2 {
  font-family: var(--font-display);
  font-size: 1.35rem;
  font-weight: 700;
  margin: 0;
}

.cx-panel-actions {
  display: flex;
  gap: 0.5rem;
  flex-wrap: wrap;
}

.cx-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
  gap: 0.75rem;
  margin-bottom: 1rem;
}

.cx-stat {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 0.85rem 1rem;
}

.cx-stat-label {
  font-size: 0.7rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--text-muted);
  margin-bottom: 0.35rem;
}

.cx-stat-value {
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--text);
}

.cx-split {
  display: grid;
  grid-template-columns: minmax(220px, 340px) 1fr;
  gap: 1rem;
  flex: 1;
  min-height: 0;
}

@media (max-width: 900px) {
  .cx-split { grid-template-columns: 1fr; }
}

.cx-list {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  overflow-y: auto;
  min-height: 200px;
}

.cx-list-item {
  display: block;
  width: 100%;
  text-align: left;
  padding: 0.85rem 1rem;
  border: none;
  border-bottom: 1px solid var(--border);
  background: transparent;
  color: var(--text);
  cursor: pointer;
  font: inherit;
}

.cx-list-item:hover,
.cx-list-item.active {
  background: var(--surface-hover);
}

.cx-list-item .meta {
  font-size: 0.75rem;
  color: var(--text-muted);
  margin-top: 0.25rem;
}

.cx-badge {
  display: inline-block;
  font-size: 0.65rem;
  font-weight: 700;
  text-transform: uppercase;
  padding: 0.15rem 0.45rem;
  border-radius: 999px;
  margin-left: 0.35rem;
}

.cx-badge.queued { background: rgba(251, 191, 36, 0.2); color: var(--warning); }
.cx-badge.human_active { background: rgba(56, 189, 248, 0.2); color: var(--accent); }
.cx-badge.resolved { background: rgba(52, 211, 153, 0.2); color: var(--success); }

.cx-detail {
  display: flex;
  flex-direction: column;
  min-height: 0;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  overflow: hidden;
}

.cx-thread {
  flex: 1;
  overflow-y: auto;
  padding: 1rem;
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
}

.cx-msg {
  max-width: 85%;
  padding: 0.65rem 0.85rem;
  border-radius: var(--radius-sm);
  font-size: 0.9rem;
  line-height: 1.45;
}

.cx-msg.user { align-self: flex-start; background: var(--surface-2); }
.cx-msg.assistant, .cx-msg.agent { align-self: flex-end; background: var(--accent-soft); border: 1px solid rgba(56,189,248,0.25); }

.cx-reply-bar {
  display: flex;
  gap: 0.5rem;
  padding: 0.75rem;
  border-top: 1px solid var(--border);
}

.cx-reply-bar textarea {
  flex: 1;
  resize: none;
  min-height: 44px;
  max-height: 120px;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text);
  padding: 0.55rem 0.75rem;
  font: inherit;
}

.cx-empty {
  color: var(--text-muted);
  text-align: center;
  padding: 2rem 1rem;
  font-size: 0.9rem;
}

/* CSAT / NPS modal */
.cx-feedback-modal {
  position: fixed;
  inset: 0;
  z-index: 1200;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 1rem;
}

.cx-feedback-modal[hidden] { display: none; }

.cx-feedback-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(0, 0, 0, 0.65);
}

.cx-feedback-card {
  position: relative;
  width: min(420px, 100%);
  background: var(--bg-elevated);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-lg);
  padding: 1.5rem;
  box-shadow: var(--shadow);
}

.cx-feedback-card h3 { margin: 0 0 0.35rem; font-family: var(--font-display); }
.cx-feedback-card p { margin: 0 0 1rem; color: var(--text-secondary); font-size: 0.9rem; }

.cx-stars, .cx-nps-row {
  display: flex;
  gap: 0.35rem;
  justify-content: center;
  margin-bottom: 1rem;
  flex-wrap: wrap;
}

.cx-star-btn, .cx-nps-btn {
  width: 2.25rem;
  height: 2.25rem;
  border-radius: 8px;
  border: 1px solid var(--border);
  background: var(--surface);
  color: var(--text);
  cursor: pointer;
  font-weight: 600;
  font-size: 0.85rem;
}

.cx-star-btn:hover, .cx-nps-btn:hover,
.cx-star-btn.active, .cx-nps-btn.active {
  border-color: var(--accent);
  background: var(--accent-soft);
  color: var(--accent);
}

.cx-feedback-actions {
  display: flex;
  gap: 0.5rem;
  justify-content: flex-end;
}

.tab[data-mode="inbox"] .tab-icon,
.tab[data-mode="analytics"] .tab-icon,
.tab[data-mode="email"] .tab-icon,
.tab[data-mode="tickets"] .tab-icon,
.tab[data-mode="workflows"] .tab-icon { opacity: 0.9; }

.cx-section-title {
  margin: 1.25rem 0 0.65rem;
  font-size: 0.85rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--text-muted);
}

.cx-chart {
  display: flex;
  align-items: flex-end;
  gap: 4px;
  height: 120px;
  padding: 0.5rem 0;
  overflow-x: auto;
}

.cx-chart-bar {
  flex: 1;
  min-width: 28px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: flex-end;
  height: 100%;
  font-size: 0.6rem;
  color: var(--text-muted);
}

.cx-chart-fill {
  width: 100%;
  max-width: 24px;
  background: linear-gradient(180deg, var(--accent), rgba(56,189,248,0.35));
  border-radius: 4px 4px 0 0;
  min-height: 4px;
}

.cx-ticket-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 0.5rem;
}

.cx-ticket-status {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  color: var(--text);
  border-radius: 6px;
  padding: 0.2rem 0.4rem;
  font-size: 0.75rem;
}

.cx-flow-builder {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.35rem;
  flex-wrap: wrap;
  margin-bottom: 1rem;
  padding: 1rem;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
}

.cx-flow-node {
  padding: 0.65rem 1rem;
  border-radius: var(--radius-sm);
  font-size: 0.85rem;
  font-weight: 600;
  border: 1px solid var(--border);
}

.cx-flow-node.trigger { background: rgba(56,189,248,0.15); border-color: rgba(56,189,248,0.35); }
.cx-flow-node.condition { background: rgba(251,191,36,0.12); border-color: rgba(251,191,36,0.35); }
.cx-flow-node.action { background: rgba(52,211,153,0.12); border-color: rgba(52,211,153,0.35); }

.cx-flow-arrow { color: var(--text-muted); font-weight: 700; }

.cx-flow-form {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
  gap: 0.75rem;
  margin-bottom: 1rem;
}

.cx-flow-list { display: flex; flex-direction: column; gap: 0.5rem; }

.cx-flow-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 0.75rem 1rem;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
}