Agent Inbox

Escalated conversations appear here.
Select a conversation to claim and reply.

Analytics & Reporting

KPIs, CSAT, NPS, and agent scorecards load here.

Email Channel

Configure SMTP in environment (SMTP_HOST, SMTP_FROM_EMAIL). Inbound: POST /api/v1/email/inbound. Social: POST /api/v1/meta/webhook (Messenger + Instagram).

Tickets

Support tickets from AI and agents appear here.

Automation Flows

Build trigger → condition → action flows without code.

Enterprise

Customer portal ↗

Team status, IVR, supervisor, QM, co-browse, and SaaS plans.